Globalscope Communications: Delivering Customer-centric Communication Solutions

There are a lot of disparate components that people try to piece together in call centers and in general. Over time, they evolve into an almost unmanageable conglomerate of equipment, networks, and systems. We simplify that process with either cloud-hosted or managed service solution with a single point of contact. We remove all the different pieces that are mismatched or installed separately and consolidate them. This way, the customer does not have to worry about the interoperability between various systems and manufacturers. Managing the client’s entire network infrastructure ourselves eliminates the need for the customer to run diagnostics on equipment and ensures that their communications are functioning properly. We handle the telecommunications aspect for our customers so that they can focus on their core business.

How do you approach clients with your solution?

We look at customers’ organizational requirements to improve their communications and not replicate what they are doing today. We want to understand our customers business and the prerequisites of their customers in order to help design effective platforms and solutions. Getting down to a client’s business level and observing what they do to achieve their goals, how their customers want to communicate with them, the way they continue that interaction allows us to analyze the situation and propose an effective, economical solution. Our services are aimed at enhancing their business and ensure a quick return on investment. We may offer-premise equipment or cloud-hosted-services depending on the customer requirements.

Our team continues to provide services with on-site support and training during the go-live period. By doing so, we ensure that the client’s employees understand their new tools and use them effectively. The customer is always free to approach us to make changes or customizations; subsequently, they are also trained to tweak the solution to suit their organizational needs. With the level of customization we offer, clients can use our platform’s interoperability to interact with software like Salesforce to increase overall functionality. Such features allow the client to consolidate sales results and report them with in-depth details of all employees and customers involved in the transactions. It is a comprehensive way to analyze operations within a contact center.

How have your solutions helped a client in the past?

Our customer support is our forte. We had a client—a call center—with several piece parts, multiple brands, and legacy hardware and software components. Their infrastructure was so far behind that it was going to be extremely expensive to upgrade; and if they were to go through with the process, it would lead to interoperability problems. We provided the client with a cloud-hosted solution that took the responsibility of managing the new hardware and software upgrades. Our platform eliminated the need for ongoing maintenance as well—the client only paid for the services rendered. This hosted solution included upgrades and new features at no additional cost.

How does Globalscope Communications envision the next 12-18 months?

We are working with more carriers to bring solutions that are new, comprehensive, and end-to-end—allowing us to take problem-solving completely off our clients’ shoulders and onto our own. We are also working with the state of Texas providing managed telecommunication services for local and state governments.

With such expansive endeavors on our roster, we work to help our customers do more with less, assisting customers in achieving their organizational goals. By offering hosted environments, we minimize expenses on new hardware and software and enhance a client’s business efficiencies.