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The Manufacturing Outlook
Beyond Use Cases And Poc: Scaling Llm Within The Techstack Of Financial Operations
Kemi Nelson, Vice President, Liberty Mutual Insurance
How does the CIO Position the Organisation to Participate in Industry Ecosystems?
Guy Saville, Director - responsible for IT, Business Systems & Credit, SA Home Loans
Delivering at a Speed That Outstrips the Competition: It'sAbout Your People
David Mathes, CPCU, VP, Underwriting Systems, Ryan Specialty
Journey Towards A Seamless Omnichannel Customer Experience
Samir Faizi, Senior Director, Intercontinental Commercial Operations – Asia, Gilead Sciences
How Martech Drives A Frictionless, Personalized Customer Journey
Wanda Gierhart Fearing, Chief Marketing And Content Officer, Cinemark Theatres
A New Customer Journey For Consumers
Anthony M. Joy, Chief Information Officer, Cleveland Metroparks
One Way Contact Centers Cause Disengagement
Jeremy Markey, Director Of Cs Operations / Workforce Experience, Hunter Douglas
CX And Cantract Centers 2021
Jacque Lim, Regional Head Of Service Delivery Asia Pacific, Aspire Lifestyles
Trevor Gordon -Delivering Frictionless Digital Support Experiences During 2020 And Beyond
Tony Gosling, Chief Digital Officer, Pell Frischmann, Mcbains And Dorsch Gruppe
Employee Experience In The Age Of Digital Transformation
Bruce Swan, European Customer Care General Manager At Panasonic
I Am A Late Bloomer.
Aaron Guerrero, Head, Customer Services, Pacific Cross
Marketing In A New Era- Going From 30 Manual One Off Campaigns To 300 Always On Next Best Actions With A 250% Yearly Increase Of Unique Recommendations Per Customer
Marianne Ygberg, Head Of Customer Value Communication At Swedbank
The Future of Customer Care is Here
Bobby L. Matthews, Senior Vice President, Sales and Marketing, Skybridge Americas
Omnichannel, Next-Gen Tech and Engaged Agents Converge to Drive Superior CX
Michael Ringman, CIO, Telus International
Unclogging the Branch and Call Center Traffic Jam
Edward Vidal, Director IT Service Management Office, Memorial Healthcare System
How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any Industry
Dr. Mark Wang, Chief Data Scientist, Alorica
The Touch of Magic to Transform Contact Centers
Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons
Three Ways Contact Centers can Shape Customer Experiences
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Revolutionary User Experience (UX) for the Contact Center
Jerry Grassi, VP Sales, Skuid
Role of Cloud in Contact Center
Jeff Linden, SVP of IT and CIO, Red Roof Inn
Contact Center - Trends and Opportunities
Supantha Banerjee, CIO, PSC Metals, Inc.
Digital Consumerism Changes the Face of the Contact Center
Randy Holl, CIO, Contact Solutions, a Verint Systems Company
The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
Toshiba Elevates and Personalizes Customer Experience
Bill Melo, Chief Marketing Executive, Toshiba America Business Solutions
Tearing Up the Old-Fashioned Boundaries between IT and Business
Chris Windebank, IT Director-Global Marketing, Bacardi
How AI enables Customer Centricity
Vishwa Kolla, AVP, Head of Advanced Analytics, John Hancock Insurance
Successful Contact Center Cloud Migrations
Scott Prater, VP of Technology, PPT Solutions
