Top 25 Contact Center Technology Solution Companies

Top 25 Contact Center Technology Solution Companies - 2017

The present day customer relationship scenario is driven by the hunger for high-end and responsive customer service through contact centers. With rising trends of machine learning, artificial intelligence, chatbots, and conversational commerce, the world of contact center technologies has been taken by storm. The integration of technological innovations such as cloud, mobility, big data, and virtual agents has changed the face of contact centers.

The introduction of machine learning and artificial intelligence in combination with cloud has enabled companies to provide 24/7 customer care with the scalability to integrate with CRMs and ERPs. Among other rising advancements are chatbots that are playing a pivotal role in providing self service solution with familiar conversations. In case the customer interaction gets complex, the chatbots transfer the conversation to a live agent. Alternatively, with the help of conversational commerce, the customer can choose if they want to be contacted by an agent along with their preferred mode of communication. By incorporating these innovations into their product portfolios, numerous solution providers are empowering enterprises with the ability to improve customer service competency and drive new revenue streams.

The task of zeroing in on the apt contact center technology solution from the countless solutions has been made a cake walk by CIO Applications. Our distinguished selection panel, comprising CEOs, CIOs, VCs, industry analysts and the editorial board of CIO Applications narrowed down the top 25 providers that exhibit competence in delivering contact center technology solutions.

We present to you CIO Applications’ “Top 25 Contact Center Technology Solution Providers - 2017”

Arbeit Software

A collection auto dialer software provider specialized in products such as Dialer 1 and Arbeit Click

www.arbeitsoftware.com

CentralTouch Technology

Offers platform-based solutions to implement multi-channel communication for customer-friendly contact center operations

centraltouch.com

Empirix

Through testing, monitoring, analytics, and intelligence, Empirix enables companies around the world to realize the full value of their technology investments

www.empirix.com

injixo

injixo provides a powerful Workforce Management solution for Contact Centers of all sizes - at 9$ / user per month

www.injixo.com

InTalent Corp

Delivering specially designed contact center as-a-service platform for transforming customer care into customer collaboration environment

intalentcorp.com

iSymplify

iSymplify is a Business Communications Agency focused on delivering Cloud Contact Center solutions

www.isymplify.com

Mitel [NASDAQ:MITL]

With more than 33 million cloud connections daily, Mitel helps businesses connect, collaborate, and take care of their customers

www.mitel.com

VirtualPBX

VirtualPBX provides hosted and integrated PBX phone service that gives businesses a professional, fully automated call answering and routing solution

www.virtualpbx.com

3CX

Provides WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones

8x8[NASDAQ:EGHT]

Weaves together unified cloud communications, messaging, meeting and contact center solutions

Aircall

Aircall is an advanced voice service, complete business phone and contact center 100 percent natively integrated in any CRM

Aspect Software

Helps enterprises connect between people, processes, systems and data sources, with a single customer engagement center

Avaya

Global provider of business collaboration and communications solutions, providing unified communications, contact centers and related services to companies of all sizes around the world

Calabrio

A customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers

Cisco[NASDAQ:CSCO]

Provides solutions in areas of routing and switching, home networking, IP telephony, optical networking, security, storage area networking, and wireless technology

Enghouse Interactive[TSE:ENGH]

Enables organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand

Five9[NASDAQ:FIVN]

Leading provider of cloud software for the enterprise contact center market, helping organizations transition from legacy premise-based solutions to the cloud

Genesys

Builds solutions that foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud

Huawei

Huawei is dedicated to changing traditional operations into a profitable contact center solution for businesses

inContact[NASDAQ:SAAS]

Combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations

NEC Corporation

Offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service

SAP[NYSE:SAP]

Helps companies boost customer loyalty and revenues across all customer interactions

Talkdesk

Provides easy-to-use out-of-the-box call center software solution that helps growing businesses

Unify

Provides organizations with communications tools to foster rich and meaningful conversations across channels for a mobile, real-time and collaborative way to work