InTalent Corp
Transforming Customer Care into Customer Collaboration

There is no silver bullet when it comes to accomplishing success in a hypercompetitive business. However, by going an extra mile to transform customer care into context-specific services and enhance customer experience can make all the difference. Today, organizations around the globe are in need of customer service capabilities that include multi-site integration, customized application integration, and upgrades with a reduced cost model. In this scenario, collaboration solutions with contact center as-a-service can drive enhanced service capabilities while lowering operational expenses. Plano, TX-based InTalent Corp marks its unique presence in the contact center solutions industry with a specially designed contact center as-a-service platform for transforming customer care into customer collaboration environment. Delivering a clearly defined contact center strategy, InTalent enables organizations to retain their customers while improving revenue. Through expert consultation, the company clarifies a client’s contact center’s role in sales and service delivery and identifies key factors that drive success for them.

With a strong footing in customer collaboration, InTalent’s in-depth understanding of the client’s requirements has translated into developing a robust, proactive communication strategy that can create exceptional customer experiences. Besides contact center as-a-service, the company extends Cisco’s unified contact center solutions that offer flexibility, and cost efficiency.

Particularly, the company’s significant experience in designing and implementing Cisco customer solutions including customer voice portal, IP interactive voice response, unified & packaged contact center enterprise, unified contact center express, and hosted collaboration solution, is the key to their success in delivering superior contact center solutions and services. InTalent’s automation and cloud solutions that integrate context service and customer journey to move the interaction to a successful closure can help organizations improve productivity and reduce costs. The company also empowers clients with the ability to support virtual operations and remote agents, subject matter experts that reside outside the traditional contact center operation. Moreover, clients are also equipped with proactive contact, including outbound dialing, email notifications, customer relationship tracking, and operational support applications, together with capabilities such as reporting, analytics, self-service portals, and workforce optimization.

Additionally, the focus is on delivering professional services that include multisite integration, customized applications development, and integration, back office integration, maintenance, and upgrades. “Our competency lies in the three key pillars: connectivity, capabilities, and partnerships which indicate our unique value proposition for businesses looking to deliver value-added technical solutions,” says Uma Maheswar Terala, Infrastructure Head, InTalent.

According to Terala, the company’s core strengths are the know-how of its professionals on Cisco products and services to deliver a complete suite of customer collaboration offerings with analytics. With a successful combination of technology, people, and partners, InTalent assists organizations to transform their customer service experience into a business-driving competitive advantage of customer collaboration and customer experience strategies. “We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of cloud platform,” says Terala.

The company looks forward to improving in the realm of Automatic call distribution (ACD), computer-telephony integration, Interactive voice response, and Universal queuing of internet channels, such as email, chat, short message service, social media, and video. “We are dedicated to delivering and improving upon new channels, capabilities, and choices for how businesses and consumers collaborate, connect, and transact. While we are still embracing and evolving the adoption of cloud platform with our clients, we expect an increased need for analytics and reporting needs of customer service operations,” says Terala. Moving ahead, the company aims to continue its mission to help customers achieve their business goals, with cloud platform adoption, outstanding expertise, and service delivery, while establishing an extensive, diverse partner network.