With a strong footing in customer collaboration, InTalent’s in-depth understanding of the client’s requirements has translated into developing a robust, proactive communication strategy that can create exceptional customer experiences. Besides contact center as-a-service, the company extends Cisco’s unified contact center solutions that offer flexibility, and cost efficiency.
Additionally, the focus is on delivering professional services that include multisite integration, customized applications development, and integration, back office integration, maintenance, and upgrades. “Our competency lies in the three key pillars: connectivity, capabilities, and partnerships which indicate our unique value proposition for businesses looking to deliver value-added technical solutions,” says Uma Maheswar Terala, Infrastructure Head, InTalent.
According to Terala, the company’s core strengths are the know-how of its professionals on Cisco products and services to deliver a complete suite of customer collaboration offerings with analytics. With a successful combination of technology, people, and partners, InTalent assists organizations to transform their customer service experience into a business-driving competitive advantage of customer collaboration and customer experience strategies. “We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of cloud platform,” says Terala.
The company looks forward to improving in the realm of Automatic call distribution (ACD), computer-telephony integration, Interactive voice response, and Universal queuing of internet channels, such as email, chat, short message service, social media, and video. “We are dedicated to delivering and improving upon new channels, capabilities, and choices for how businesses and consumers collaborate, connect, and transact. While we are still embracing and evolving the adoption of cloud platform with our clients, we expect an increased need for analytics and reporting needs of customer service operations,” says Terala. Moving ahead, the company aims to continue its mission to help customers achieve their business goals, with cloud platform adoption, outstanding expertise, and service delivery, while establishing an extensive, diverse partner network.