It can be a daunting task for an organization to transition from an on-premises contact center model to the cloud. “There are many layers of complexity and critical paths to ensure that the journey is well planned,” adds Lorie. Given that the contact center is the face and voice of the customers, it is important for an organization to navigate and chose a viable service provider that can endow reliable and secure contact center work flows for the agents to use.
We assist our clients in the decision making process, by collecting and presenting the data that our clients need to make an informed decision on a cloud based contact center platform
iSymplify follows an identical process to deliver their services for the telecommunications, cloud services, unified communications, and mobility solutions landscapes as well. With a deep understanding of the communications industry, iSymplify delivers unbiased recommendations regarding telecom, mobility, or cloud communications projects customized to the client’s unique business priorities. “We work as an extension of our client’s IT department, delivering the exact solution that they require,” states Lorie.
iSymplify collaborates with over 200+ technology partners to deliver a comprehensive set of services to its clients. With a strong network of providers to help their clients attain their business goals, the firm points its clients in the right direction and provides them with fresh ideas to help them obtain their technology goals.
Currently, iSymplify has been busy researching and educating their clients on the latest technology trends and how to turn them into deliverable, measurable business outcomes. “We are currently piloting an IoT-based technologies to help our clients track inventory and assets to reduce costs, and improve delivery times,” concludes Lorie.