The API integration feature, coming soon, will allow contact centers to remotely control and monitor incoming calls which will both increase efficiency and add transparency to operations. Further, through their upcoming integrated WebRTC feature, contact center agents will be able to take calls from anywhere they have an internet connection and a browser window.

The company’s innovative ideas are well backed by customer training and support. Baker states, “Our customers are our top priority, so ensuring the efficiency of their operationsis something that we take very seriously.” Beyond the highly customizable one-on-one training and VoIP troubleshooting customers receive, VirtualPBX goes above and beyond with a slew of network support and monitoring tools. When customers experience issues with their network, a Network Health Check will produce a week’s worth of data to analyze. Based on the results of these analyses, VirtualPBX works with customers to create a game plan to get their networks up to par. For customers who simply need more bandwidth, VirtualPBX can procure the best price in a customer’s local area. Lastly, for customers and non-customers alike, their VoIP Clear Fix tool provides an impenetrable VPN tunnel for voice traffic, protecting phone calls from interruptions based on spikes in web browsing, email services, and other internet activities.

Located at the nexus of technology and innovation, VirtualPBX collaborates with other telecom leaders to drive their vision on the road ahead. In 2018, the company aims to introduce text messaging and a click to call browser extension for the call center market. “We are witnessing a high traction when it comes to mobile call centers where agents can engage with clients on mobile phones, and we will be embracing this trend to build a truly mobile contact center environment,” concludes Baker.